As Kenya goes digital, many government services have moved online. This makes it easier, faster and more efficient for citizens to access services without queuing at government offices.

Here are 7 services that are fully online in 2025 through eCitizen and other digital platforms.

1. NTSA Smart Driving License Application

You can now apply for a new smart driving license, renew your current one or replace a lost one completely online via the NTSA portal. Payment and appointment bookings are done on eCitizen.

2. Passport Application and Tracking

Applying for a Kenyan passport has never been easier. Through eCitizen you can:

  • Fill out the application form

  • Make payments via mobile money or card

  • Book a biometric appointment

  • Track the application status online

3. Business Name and Company Registration

The Business Registration Service (BRS) lets you search, register and manage business entities online. Whether you’re a sole proprietor or registering a limited company, everything is done digitally via brs.ecitizen.go.ke.

4. Birth and Death Certificate Applications

In 2025 you no longer need to visit Huduma Centre to apply for or replace a birth/death certificate. The service is digitized on civilregistration.ecitizen.go.ke and works in most counties countrywide.

5. KRA Services (iTax)

The Kenya Revenue Authority’s iTax portal now supports:

  • PIN registration and retrieval

  • Tax filing (PAYE, VAT, income)

  • Penalty payments

  • Tax compliance certificates

In 2025 KRA also introduced a mobile app for faster filing and alerts.

6. Certificate of Good Conduct (Police Clearance)

Through the DCI portal on eCitizen you can apply for your police clearance certificate and book biometric appointments online. Results are delivered digitally or to your chosen pickup location.

7. HELB Smart Portal

University students can now:

  • Apply for loans

  • Download statements

  • Make repayments

  • Request clearance certificates

All through the upgraded HELB Student Portal.

Why It Matters

Digitization is improving service delivery and reducing corruption and inefficiencies. With smartphone penetration above 60% in Kenya, more citizens can interact with government services from anywhere.

Pro TipRemember to create and keep your eCitizen account. It’s your key to over 5,000 services and more.

Conclusion

We’re going paperless, digital first. More services will come online and citizens will save time, money and transparency in governance.