Celebrating Excellence in Financial Services
The Pacesetters Award, an annual ceremony from Jubilant Stewards of Africa, is one of the most respected Industry Leadership Recognition programs. It seeks to recognize key industry players for innovation, quality products, excellent service delivery, creation of employment opportunities, and, ultimately, their contribution to economic growth and social transformation. Unlike most awards, which look at financial performance, the Pacesetters Award focuses on both the social and economic impacts holistically in their recipients.Indeed, these attributes have always been present in Mwananchi Credit Limited under the stewardship of Chief Executive Officer Dennis Mombo, and are thus truly deserving of this award. It is, according to Mombo, the effort of every individual at Mwananchi Credit that has brought them where they are now, adding, "This award is a recognition of not just what has been achieved so far, but rather what it sets up for an expectation in standards henceforth."
A Commitment to Customer-Centric Solutions
What really sets Mwananchi Credit apart from the rest, however, is its commitment to ensuring customer satisfaction. Living up to its tagline of speed, the company can have loan approvals as fast as 15 minutes and disbursal in six hours. Not only is such speed a rarity in the financial world, but it also goes to show just how concerned this company is with responding promptly to the needs of its customers.Our focus has always been to deliver solutions when it's most convenient for our customers, not just convenient for us," said Mombo during the award ceremony at Argyle Grand Hotel in Nairobi. "This insistent pursuit of customer-centricity in solutions has made us receive the Pacesetters recognition for the fourth time, a demonstration of our consistency in innovation and customer engagement."
Pacesetters Award: A Benchmark for Excellence
The Pacesetters International Award was never meant to just delineate industry leadership; it acts as an encouragement toward best practices and ethics across a wide number of industries. A strenuous process for selection involves public voting and a panel of judges who evaluate the awardees based on processes, systems, and adherence to standards accepted by the globe at large.This is a broad-based evaluation, meaning the winners who emerge are not only great performers in their chosen field of operation but also contribute positively towards good causes in society. This means, for Mwananchi Credit Limited, it bears witness to its efforts in making credit accessible and affordable for the majority-to ensure a change economically and in the lives of individuals.