Bharti Airtel, the second-largest mobile service provider in Kenya based on market share, offers a mobile money transfer service known as Airtel Money. This service was originally called ZAP before Bharti's acquisition of Zain. Since the launch of Airtel Money, the company has collaborated with various entities to enable its customers to pay utility bills conveniently. One such partnership exists with Kenya Power and Lighting Company (KPLC).

By facilitating electricity bill payments through ZAP/Airtel Money, Airtel aims to alleviate the long queues experienced by KPLC customers at outlets across the country. With its affordable services, Airtel is steadily gaining market share and striving to challenge Safaricom's dominance in the sector. The introduction of Airtel Money is a significant step in achieving this goal, and Airtel is actively working to engage other institutions, including KPLC, to further promote the growth and adoption of Airtel Money.

To pay your electricity bill using ZAP/Airtel Money, follow these steps:

  1. Go to your phone's menu and select "Me2U" or "Zap" (depending on your SIM card).
  2. Choose the "Money" option.
  3. Select the nickname associated with KPLC.
  4. Enter the amount for your electricity bill (e.g., 2000 without commas).
  5. Input your secret password.
  6. Confirm the transaction.
  7. In the reference section, enter your complete KPLC account number (e.g., 12345678-01).

You will receive a confirmation message via SMS for the transaction.

It is truly remarkable how technological innovations in Africa continually provide simplified solutions that enhance our daily lives. Subscribers to Airtel can now conveniently pay their electricity bills using Airtel Money/Zap, thanks to these advancements.