The advent of mobile phone money transfer services revolutionized the way utility bills are paid and goods are purchased in Kenya. Notably, the collaboration between Kenya Power and Lighting Company (KPLC) and Safaricom Kenya Ltd through the Mpesa system has introduced a streamlined process for KPLC customers to conveniently settle their electricity bills.

It is worth mentioning that Kenya offers a range of mobile phone money transfer services, including "Airtel Money," "Orange Money," and "YU Money," provided by different mobile service providers. These services enable customers to conveniently pay their utility bills. However, it is essential to follow the correct steps to pay the electricity bill using these services. Failure to do so may lead to confusion or complications.

Gone are the days when KPLC customers had to endure long queues at their offices to pay their monthly electricity bills. The introduction of phone payment services has elevated the payment process to a new level, with future prospects of even greater efficiency. Now, from the comfort of their homes, customers can easily pay their electricity bills without any hassle. The key challenge, however, lies in understanding how to utilize the phone payment service for electricity bill payments.

Outlined below is a step-by-step guide on paying electricity bills using the Mpesa service:
  1. Open the Mpesa menu on your phone and select "Pay Bill."
  2. Enter the Kenya Power and Lighting Company (KPLC) business number: 888888.
  3. Provide your complete KPLC account number (e.g., 12345-01).
  4. Specify the amount you intend to pay for your bill.
  5. Enter your Mpesa secret pin.
  6. Confirm the transaction and await the confirmation message from Mpesa.

By following these simple steps, you can effortlessly settle your electricity bill with improved simplicity, ease, and efficiency. It is important to note that the pay bill option is not limited to Kenya Power and Lighting Company; other businesses also accept payments through the phone payment system. However, each business has its own unique business number, such as Kenya Power and Lighting Company's 888888, which sets it apart from other businesses utilizing the same phone payment system.