KRA has introduced a new National ID login option for individual users on the iTax platform. This was announced on August 4, 2025, as part of the KRA’s efforts to make the tax system more user friendly and accessible to Kenyan taxpayers.

Why National ID Login is a Big Deal

Before, individual taxpayers had to use their KRA PIN to access the iTax portal and manage their tax affairs. While the KRA PIN is still valid and active, the addition of National ID as an alternative login method makes it much easier for most taxpayers.

Why? National IDs are already widely used and well known by Kenyans, especially since they are used in mobile money transactions. For many, it’s easier to remember their ID number than the KRA PIN which was a common source of frustration.

KRA said the new login option was as a result of taxpayer feedback where many individuals reported trouble recalling their KRA PINs. With the ID login in place, the tax authority believes more Kenyans will find it easier to interact with the tax system and meet their obligations.

What You Need to Know About the iTax Login Update

  • Two Login Options: Taxpayers now have the option to log in using either their National ID number or their KRA PIN. Both options are still valid, so users can choose the one that is most convenient for them.

  • Convenience: The National ID login is meant to make tax compliance more accessible, especially for individuals who use mobile money platforms that require National ID numbers for verification.

  • Self-Service Portal: KRA has also enhanced the iTax self-service portal, making it easier to reset iTax password and access other tax services.

How This Affects Kenyan Taxpayers?

The National ID login is a small but big change that can have a big impact on tax compliance in Kenya. By making the system more accessible and less cumbersome, KRA hopes to:

  • Widen the tax base: By removing barriers to tax filing, KRA wants more Kenyans to comply with tax rules.

  • Simplify the process: The easier login will encourage those who found the old system too complex or intimidating to use the platform more often.

  • Transparency: This is part of KRA’s efforts to make the tax system more transparent and user friendly, so individuals and businesses can comply easier.

Other iTax Services

Besides filing returns, the iTax platform has other essential services that millions of Kenyans use:

  • Tax compliance certificates: A requirement for many transactions and business dealings.

  • Tax transactions: Includes services like updating personal details, requesting refunds and more.

You’ll spend less time in the system and more time getting what you need.

KRA’s Broader Goals: Tax Administration

This comes hot on the heels of KRA’s announcement of two new systems to improve customs dispute resolution. On 31st July 2025, KRA launched the Independent Review of Objections (IRO) and Technical Review Unit (TRU) systems. These will come into effect in August 2025 and will ensure fair and transparent handling of customs disputes, further cementing KRA’s commitment to a modern tax system.

By improving tax systems and processes, KRA is getting ready for a more efficient, transparent and accessible tax environment in Kenya.

What’s Next for KRA and Kenyan Taxpayers?

With the National ID login on the iTax portal, KRA is making it easy for all Kenyans to comply with tax. This, alongside the new dispute resolution systems, is a big step towards a digital first tax administration in Kenya.

Highlights

  • KRA iTax portal now allows National ID logins, in addition to the traditional KRA PIN, for all taxpayers.

  • This is in response to taxpayer feedback and to simplify the tax compliance process for more taxpayers.

  • KRA is evolving by launching new systems like IRO and TRU to improve customs dispute handling, further modernizing the Kenyan tax landscape.