Kenya Power has started rolling out smart meters for prepaid domestic customers in Nairobi and other urban areas. This is part of the company’s modernization plan to improve efficiency, reduce power theft and enhance customer experience.
What are Smart Meters?
Smart meters are digital electricity meters that send real time consumption data to Kenya Power. They don’t require manual token entry or physical readings — everything is done remotely.
Why the Switch to Smart Meters?
According to Kenya Power, the new smart meters will:
- Eliminate the need to key in tokens manually
- Enable real time monitoring of power usage
- Detect illegal connections and reduce power losses
- Allow remote reconnection in case of disconnection
These meters also pave way for future services such as time-of-use tariffs and mobile app integrations for easier energy budgeting.
Who is Eligible for the Smart Meter?
Initially, Kenya Power is targeting:
- Prepaid customers in high density residential areas
- Areas with high rate of meter tampering or technical issues
- New installations and replacements for faulty meters
Customers will be notified in advance via SMS or door to door campaigns. Installation is free of charge.
What to Expect During Installation
When your area is selected:
- Kenya Power technicians will visit your home with a valid staff ID.
- They will replace your old prepaid meter with the smart unit.
- Your existing token balance will be transferred automatically.
Make sure to confirm their credentials before allowing any technician into your home.
Concerns About Privacy and Control?
Some Kenyans have raised concerns about data privacy and billing accuracy. Kenya Power says the smart meters only capture electricity usage and are designed with secure communication protocols.
And a mobile app where you can track your daily power usage and get alerts.
Future of Smart Metering in Kenya
This is just the beginning. Kenya Power plans to roll out smart meters to over 1 million prepaid customers by end of 2026. The aim is to have a fully digital power distribution network countrywide.
Conclusion
The smart metering is a big step in Kenya’s energy digitization. If done well, it will make electricity management easier for both consumers and Kenya Power.