Getting a Police Clearance Certificate (PCC)—also known as a Certificate of Good Conduct—has become easier in Kenya thanks to the digitalization of services via the eCitizen platform. Whether you need it for a job, visa, tender or academic application, this guide will walk you through how to apply, pay and download your certificate in 2025.

What Is a Certificate of Good Conduct?

A Police Clearance Certificate is an official document issued by the Directorate of Criminal Investigations (DCI) confirming whether or not an individual has a criminal record in Kenya. It’s valid for 12 months and is often required for employment, travel or security vetting.

Requirements Before You Apply

To apply online, ensure you have:

  • A registered eCitizen account

  • Your National ID or Birth Certificate (for minors)

  • Access to a printer (to print the C24 fingerprint form)

  • Ksh 1,050 for the application fee

  • A visit to the DCI Headquarters or Huduma Centre for fingerprint capture

Step-by-Step: How to Apply Online

Step 1: Log In to eCitizen

  1. Go to https://accounts.ecitizen.go.ke

  2. Sign in using your ID Number and Password (or create an account if new)

Step 2: Access the DCI Services

  1. On your dashboard, click on Directorate of Criminal Investigations (DCI)

  2. Choose Police Clearance Certificate

Step 3: Fill in Application Details

  1. Select “Make Application”

  2. Fill in your full names, ID number, phone and email

  3. Confirm your details and click Submit

Step 4: Pay for the Certificate

  1. Choose your preferred payment method (M-PESA, Airtel Money, Debit Card etc.)

  2. Pay Ksh 1,050

  3. After successful payment, download and print the C24 form

Step 5: Get Fingerprinted

Visit your nearest:

  • DCI Office, or

  • Huduma Centre (Fingerprints Section)

Bring along:

  • The printed C24 form

  • Your eCitizen receipt

  • Your original ID

How to Check the Status of Your Certificate1. Log in to your eCitizen account

  1. Go to the “DCI” tab under your applications

  2. If processed, you’ll see “Certificate Ready”

  3. Download it in PDF format and print it for official use

How Long Does It Take?

Processing time is usually:

  • 1 to 2 weeks for most applicants

  • May take longer if your fingerprints are not clear or if manual vetting is needed

Can Minors Apply?

Yes. Children below 18 can apply with a birth certificate. The process is similar but must be done under a guardian’s eCitizen account.

Important Notes (2025 Updates)

  • DCI no longer accepts walk-in manual applications — all must go through eCitizen.

  • Only the applicant can collect the certificate (no third-party pickup allowed).

  • Foreign nationals in Kenya can also apply if they have a valid Alien ID or work permit.

Final Thoughts

Getting a Certificate of Good Conduct in Kenya has never been easier. Thanks to the eCitizen platform, most of the process can be done from your phone or computer. Apply ahead of time to avoid delays—especially if it’s needed for job interviews or travel plans.