Safaricom has simplified its mobile service offerings with the launch of Emerald PostPay, a new subscription model that offers better value, transparency and flexibility to Kenyan customers.
Launched on February 28, 2025, the Emerald PostPay plans replace the older PostPay packages and are already live, with existing customers being migrated gradually.
What is Emerald PostPay?
Emerald PostPay is Safaricom’s refreshed postpaid service offering tiered monthly bundles of minutes, data and SMS. It’s for both individuals upgrading from PrePay and existing PostPay users, catering to different communication needs – from light users to heavy data consumers.
Plan Overview – Monthly Packages at a Glance
| Price (KES) | Minutes | Data | SMS |
|---|---|---|---|
| 1,000 | 400 | 12GB | 1,000 |
| 2,000 | 1,000 | 25GB | 2,000 |
| 3,000 | 1,500 | 39GB | 3,000 |
| 5,000 | 2,500 | 67GB | 5,000 |
| 10,000 | 7,500 | 140GB | 10,000 |
Changes to Note
No Rollover: All resources – minutes, data and SMS – expire after 30 days. No rollover for unused bundles.
Prorated Charges: Customers joining mid-month will pay a prorated fee but their bundle still expires at month-end.
Who can join?
PrePay customers looking to move to a structured postpaid model.
Current PostPay users who will be automatically migrated to the new Emerald system after choosing their preferred bundle.
How to join Emerald PostPay
Getting started is easy:
Dial *544# on your Safaricom line.
Select "Emerald" from the menu.
Choose your plan.
Enter your email address.
Accept the terms and conditions.
Pay using M-PESA or Bonga Points.
Once done, you’ll get an SMS confirmation. If you’re on an older PostPay plan, switching to Emerald will automatically cancel your previous subscription.
Payment and Billing Details
Payment Options:
M-PESA (PayBill: 200200)
Bonga Points (also via PayBill 200200)
Due Date: Bills must be paid by the 5th of each month.
Late Payments:
Payment reminders run from the 2nd to the 6th.
Disconnection notice issued on the 7th.
After 90 days of non-payment, the line is reverted to PrePay.
After 120 days, accounts may be listed with the Credit Reference Bureau (CRB).
Reconnection: M-PESA payments are cleared within 20 minutes and service is restored.
Security Deposit: Customers must deposit an amount equal to their chosen plan. This is a credit buffer for any outstanding bills.
How Your Prepayments Are Used
Prepaid amounts are applied in the following order:
Pay any outstanding bills.
Fund out-of-bundle usage (calls, texts, data).
Offset future bills.
Pay for other Safaricom services.
Additional Emerald PostPay Benefits
Earn Bonga Points with every payment.
Use allocated minutes for international calls to destinations like U.S., China, Canada and India.
Roaming services can be activated via *200# but an additional deposit may be required.
Get monthly statements via SMS and email.
Data privacy is protected under Kenya’s Data Protection Act.
Parents/guardians can register Emerald lines for their children.
How to Opt Out
To cancel your Emerald PostPay subscription, email: advantage@safaricom.co.ke.
Conclusion
With Emerald PostPay, Safaricom is making mobile subscription more transparent and customer centric. Whether you’re a light user or a heavy data consumer, the new plans offer structured value and control over your mobile expenses.