If you deleted your KPLC token SMS or didn’t receive it after purchase, don’t worry — there are several easy ways to get it back. This guide shows you how to recover forgotten or lost Kenya Power (KPLC) prepaid meter tokens step-by-step.

Method 1: Use KPLC Self-Service USSD Code

KPLC has a USSD code to retrieve previous tokens:

  1. Dial *977# on your phone.

  2. Select Prepaid Services.

  3. Choose Latest Token.

  4. Select the meter number associated with your account.

You’ll get an SMS with your last token purchase and the 20-digit token number.

Method 2: Check via MyPower App

If you use MyPower app from KPLC:

  • Log in with your account details.

  • Go to Token History.

  • Select the meter and view past tokens.

Method 3: Call or Text KPLC Customer Care

You can also get your token by contacting Kenya Power:

  • Call: 97771 (Toll-Free) or 0703 070 707

  • SMS: Send your Meter Number to 95551 (Safaricom, Airtel)

Method 4: Check M-Pesa or Airtel Money Messages

Go to your mobile money transaction history and find the KPLC message. Most of them have the meter number, amount paid and token number.

Method 5: Visit KPLC Office

If all else fails, visit the nearest KPLC customer care center with your meter number and ID to get your token in person.

Tips to Avoid Losing Tokens Again

  • Take a screenshot of every new token message.

  • Write down tokens in a notebook or use a notes app.

  • Register your meter with MyPower or e-bill services for easy tracking.

Conclusion

Forgetting your KPLC token is a common issue but easily solvable. Use USSD code *977#, MyPower app or customer care to get your token back. Always keep a backup to avoid future stress!