Ever loaded more airtime than you needed or got airtime instead of cash? In Kenya, it’s a common problem — but the good news is there are ways to convert your extra airtime to M-Pesa cash.

Safaricom and other telcos don’t officially support this feature but several third-party platforms and apps can help you get the job done. Here’s how to convert airtime to M-Pesa in 2025.

1. Use Airtime Swap Services

There are platforms that act as middlemen to help you convert airtime to M-Pesa. The most popular ones are:

  • Olick Convert – WhatsApp-based service with instant payments.

  • Airtime to Cash Kenya – Facebook and Telegram-based agents.

  • Emukpay – A web app that automates airtime conversion.

Note: These platforms charge a commission (e.g., 10–25%). So if you send KSh 100 airtime, you might get KSh 75–90 on M-Pesa.

2. How to Convert Safaricom Airtime to M-Pesa Using WhatsApp Agents

  1. Save the number of a trusted airtime-to-M-Pesa agent (e.g., Olick Convert: 07XX XXX XXX).

  2. Initiate a chat and ask for the conversion rate.

  3. Send the agreed amount of airtime to their number via 140recipientnumberamount#*.

  4. Once they receive it, they’ll M-Pesa you the agreed amount.

Always verify the agent’s identity before sending airtime.

3. Convert Airtel/Telkom Airtime

If you’re using Airtel or Telkom, you can also convert your airtime by:

  • Contacting agents who accept non-Safaricom airtime.

  • Using apps like OnaMob (for Airtel) or PesaSwap.

4. Best Practices and Caution

  • Only use agents with verified testimonials or reviews.

  • Don’t send large amounts on your first transaction.

  • Take screenshots and keep proof until payment is made.

  • Be cautious of scams — if it sounds too good to be true, it probably is.

Why Would You Need to Convert Airtime to M-Pesa?

  • You accidentally topped up airtime instead of sending M-Pesa.* You were sent airtime instead of cash.

  • You don’t want to waste airtime when your plan changes.

Summary

There’s no official Safaricom service to convert airtime to M-Pesa but third-party solutions can help — just be careful. You can get that extra airtime back and use it wisely.