As is probably known, being a Safaricom user in Kenya has a number of issues that might arise if not well conversant with some of its services and how they work, an example of what most of us have been complaining about is situations when it eats up your airtime when your data bundles are all spent. It is actually annoying, especially when you are caught unaware, and your credit dwindles abruptly. Thankfully, Safaricom provides an avenue through which it can prevent this from happening, giving you a more controlled experience with data.

How to stop Safaricom from using your airtime once the bundles are over, among other useful tips to improve your data management in Kenya, are what we will guide you through in this comprehensive article.

1. Understanding Why Airtime Gets Used After Bundles Are Over

The moment you subscribe to a data bundle on Safaricom Kenya network, you immediately start consuming that bundle as you browse the internet. And once it is exhausted, Safaricom automatically switches to using your airtime balance to keep you connected to the internet. This usually happens without your notification or authorization and may be risky in cases where you are browsing high-consuming websites or applications.

To circumvent this, Safaricom provides a way for customers to opt out of spending airtime on the internet once their data bundles run out. The procedures to stop Safaricom from spending your airtime for data are as follows.

2. Procedure to Stop Safaricom from Spending Airtime When Bundles Are Over

Method 1: Through the USSD Code

Safaricom provides a simple USSD code to assist users who want to avoid being forced to use their money once the bundles are used up. Here's how it works:

  • Dial *100# on your Safaricom line or *200# for Post paid customers.
  • From the menu options, select Buy Data Bundles.
  • Then select Balance & Tips, select More which is usually at no 98 if you are not able to see this option
  • Choose "My Data Manager" and select "Activate" to activate or "Deactivate" to deactivate if its was already active.

Once this is done, your access to the internet will be cut off when your bundles are finished, and no airtime will be consumed by data.

Method 2: Using the MySafaricom App

Another easy way you can manage data settings on your phone is through the use of the MySafaricom App. The steps are outlined below:

  • Download and open the MySafaricom app.
  • Go to the "Data, Calls SMS & Airtime" section.
  • Click on "View & Manage Data Usage" option.
  • Select "My Data Manager" and choose to activate or deactivate.

This method is convenient for users who prefer to handle data settings through an application interface.

Method 3: Get Customer Care to Assist

If you are uncomfortable using the USSD code or an application, Safaricom customer service can help. All it takes is to dial 100 for prepaid and 200 for postpaid and ask them to disable this airtime-to-data conversion feature.

3. More Tips on How to Manage Data Usage on Safaricom

The following are other helpful tips to assist in managing data usage better once you've stopped Safaricom from using your airtime after the bundles are depleted:

a) Buy Data Bundles That Suit Your Usage

Safaricom offers varying data bundles that fit different user needs. Make sure you opt for the one that suits your internet consumption. There are daily, weekly, and monthly data bundles, and you can also buy no-expiry bundles to avoid wastage if you are less active on the internet.

b) Real-Time Data Usage Monitoring

You can track your data usage in real-time through the MySafaricom App. This shows you how much data you are consuming at any given time, which in turn helps you reduce browsing or increase your data bundle when necessary. You can also check the remaining data balance by dialing *544#.

c) Turn Off Mobile Data When Not in Use

It is possible to control how your mobile device uses data by switching off mobile data whenever it is not in use. This will save your bundles and prevent the use of airtime, in case you forget to disable airtime for data.

d) Enable Data-Saving Modes on Apps

Most social media and streaming applications, such as YouTube, Instagram, and Facebook, have data-saving modes. These can help you economize your consumption by a large margin, enabling you to make the most out of your bundles. Similarly, when accessing video sites such as Netflix or YouTube, reduce the streaming quality whenever possible.

4. Frequently Asked Questions

Can I Reverse Airtime Used for Data?

Unfortunately, Safaricom cannot reverse the charge if your airtime was consumed for data browsing. This is why taking proactive steps to stop airtime use for data is important.

Does Safaricom Charge for the USSD Code to Stop Airtime Use?

No, using the USSD code to stop Safaricom from using airtime for data (*100# or *200#) does not incur any charge.

Will I Be Able to Use the Internet Once Bundles Are Over?

No, once you stop the feature that uses your airtime to buy data, your internet connection will be cut off when your bundles are depleted. You will need to purchase new bundles to continue browsing.

5. Conclusion

Managing airtime and data usage on Safaricom doesn't need to be stressful. By following the steps highlighted above, you can ensure that Safaricom will not use your airtime when your bundles are exhausted. Take control of your browsing by applying these procedures. Additionally, review the data management tips to make the best use of your bundles and avoid unnecessary airtime depletion.

Safaricom has made it easier for subscribers in Kenya to manage their data settings through USSD codes, the MySafaricom App, and customer service. Applying these simple techniques will prevent the frustration of unexpectedly depleting your airtime while browsing the internet.